Refund and cancellation policy
At statisticsassignmentexperts.com, we aim to provide quality, timely and reliable services. To increase our trust and confidence in you, we can up with this refund policy to guide our transactions with you. Our refund policy comes into effect when there is a double payment for one service and where the services paid for are not delivered as agreed in the contract. Read this refund policy carefully and understand each section of it. Should you need clarification on any part of it, contact our customer care team and help.
When you hire us to deliver a specific service to you, you are protected by our money-back guarantee clause. This refund policy dictates that should we fail to deliver our services within 24 hours after the agreed time, you are eligible for a full refund. Under the refund policy, we ensure that the funds are only sent to the same account used to pay us.
Our cancelation policy defines circumstances under which our contract can be canceled with you. The cancellation policy is divided into the client's cancellation and cancellation (the service provider).
- Cancellation by the client – If you (the client) decided to cancel the contract with us, we will consider certain circumstances to ascertain whether you are eligible for a refund or not. The contact can only be canceled within an hour from the time the agreement is meant. If the cancellation is within an hour, a refund can be initiated. Note that should you cancel a project and opt to assign a different project of the same magnitude, you can use the new project's previous funds. If you refer to your project as urgent when hiring us, you will not be eligible for any refund once you cancel the project. Note that we have a team dedicated to handling an urgent project, and they are assigned immediately. The team that deals with urgent projects are paid before starting the work. What is more, once you cancel the project and qualify for a refund, note that processing takes time, and therefore you should not expect an immediate refund.
- Cancellation by us :-We can opt to cancel the project from our side. We can cancel the project if we notice that you are an underage person. We can also cancel the contract if we realize that you have used someone else's payment method without their approval. Lastly, we can cancel if we notice that it is impossible to deliver the work on time. You qualify for a refund if we cancel the project because of an inability to deliver on time. However, for other reasons, you do not qualify for a refund.
We strive to ensure that all the solutions we send to you are of the highest quality. However, should you find any section that is not satisfactory and that needs revision, feel free to contact us? All revisions are handled within the first two weeks after the assignment submission. Our team conductions all revisions without charging extra fees. However, if you need additions to your task, we will treat that as extra work, and it will be charged differently.
Points we consider in our refund, revision, and cancellation policies.
- If you make a cancellation within our cancellation provisions and the stated time, you will be allowed to either order a similar task that matched the first task's cost. The alternative is that you can opt to get your money back. Note that if you were making the cancellation, the work was already in progress, then you will not qualify for a refund. All our writers are independent, and they are paid in advance. In such a case refunding you would lead to losses from our side.
- Suppose you pay twice while paying for a service, and you will be entitled to a refund. All you need to do is prove that you made a double payment, and then we will process a refund immediately. Note that you can also opt to use the extra payment for another service on our website.
- We will not charge you for a revision. However, if by any chance you send half of your task and in the middle of the task completion you ad other instructions, the new instructions will be treated as an extra task, and they will be charged differently. We charge each task independently before sending you a quotation.
- After sending a task to us and we notice that all our tutors are engaged, we will notify you immediately and start the process of refunding the money you had paid. However, that is rare because we have a huge number of tutors, and before picking a task, we ensure that we have someone who can complete it.
- We do not offer refunds for tests and quizzes. Once we allocate an online test to a tutor, we pay them before starting the test, and therefore, the payment cannot be canceled.
- You will not qualify for a refund if you cannot prove that the quality of the work we delivered was unsatisfactory. All proof must be sent to inform attachments to our official email address within the specified time.
- If you sent the wrong assignment to our tutors and then realized that there was a mistake once the task has already been completed, you will be required to pay for us to do the new task. We expect that you will ensure that you sent us the correct work. Therefore confirm before forwarding a task to us.
- If you fail to initiate a refund within two weeks after the submission date, you will not be eligible for a refund. We have clear time frames under which refunds must be initiated.
- Once you cancel an urgent order, you will not qualify for a refund.